AGB

Terms of Service

Last updated: May 7, 2026

These Terms of Service (”Terms“) govern your access to and use of our website https://shop.neorbis.net/ (the ”Site“) and any purchase of products or services from Neorbis & Co. (”we“, ”us“, or ”our“). By accessing the Site or placing an order, you agree to be bound by these Terms.

These Terms apply to customers in the United States, the United Kingdom, and the European Union (including Germany) . Where different legal rules apply by region, we have clearly indicated them below. If you do not agree to these Terms, please do not use the Site.

Important information for German and EU customers: In addition to these Terms, you have a statutory 14‑day right of withdrawal under § 355 BGB and Directive 2011/83/EU, as further described in our [Return & Refund Policy]. For contracts concluded via our website, we will make available a mandatory ”Withdrawal button“ in accordance with Article 11a of Directive (EU) 2023/2673 (effective June 19, 2026) to enable you to exercise your withdrawal rights with the same ease as contract conclusion. This button will be clearly labeled ”Withdraw contract“ or equivalent and will remain accessible throughout the statutory withdrawal period. The withdrawal function will be continuously accessible on our online interface, not hidden within general terms or lengthy menus, and will be visually distinguishable via contrasting color or design. If we fail to provide such a button in compliance with applicable law, your statutory withdrawal period may be extended as provided under national law. For further details, please refer to our [Return & Refund Policy].

Important information for UK customers: Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you also have a statutory 14‑day right to cancel this contract without giving any reason, subject to certain exceptions (such as sealed goods where the seal has been broken). For further details, please refer to our [Return & Refund Policy].

For all customers: These Terms do not affect your statutory rights as a consumer under applicable laws in your country of residence, which cannot be limited or excluded by contract.

1. General Terms

1.1 These Terms constitute a legally binding agreement between you and Neorbis & Co. regarding your use of the Site and purchase of our products.

1.2 All products sold on this website are for personal, non‑commercial use only. Any commercial resale is prohibited without our prior written consent.

1.3 You represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction of residence) or are accessing the Site under parental or guardian supervision. By using the Site, you confirm that you have the legal capacity to enter into a binding contract.

1.4 For UK and German/EU customers: Contracts between us and you are concluded in English. The contract text will be stored by us and can be accessed by you upon request. Our complaint procedures are described in Section 11.

1.5 We reserve the right to modify or update these Terms at any time, as further described in Section 12 (Policy Updates). The current version of these Terms will always be available on the Site. Your continued use of the Site after any changes signifies your acceptance of the updated Terms, subject to your statutory rights under applicable consumer protection laws.

For German customers (Impressum requirement – § 5 DDG / former TMG § 5): In compliance with German telemedia law, we make the following information available on a separate ”Impressum“ page that is easily recognizable, directly accessible, and requires no more than two clicks from any page of our website. This disclosure is mandatory for commercial websites targeting the German market. The Impressum page includes:

  • Our full legal name and legal form (as a business entity)

  • Our physical business address (not a PO Box, capable of receiving legal service)

  • Our email address for direct communication

  • Our commercial register number and registration court

  • Our VAT identification number (if applicable)

  • Information about any professional licenses or supervisory authorities (if applicable)

  • Information about any professional rules applicable to our business and how they may be accessed

Please note that failure to maintain a properly accessible Impressum in accordance with § 5 DDG may result in warnings (Abmahnung) from competitors, cease‑and‑desist demands, and/or fines, as well as additional exposure under the German Unfair Competition Act (UWG). This Impressum page is separate from these Terms of Service and must remain accessible at all times. The Impressum link appears in the footer of every page of our website to ensure continuous compliance.

2. Products and Product Information

2.1 We strive to ensure that all product descriptions, images, specifications, and prices displayed on the Site are accurate and up‑to‑date. However, we do not warrant that all product descriptions, images, or other content are completely accurate, complete, reliable, current, or error‑free.

2.2 Product images and colors are shown for illustrative purposes only. Your actual product may vary slightly from the images displayed on the Site due to differences in screen displays, photography lighting, and other factors. For customers in Germany and the EU, the information provided on the Site (including product characteristics) must be accurate in accordance with the requirements of the EU Consumer Rights Directive (Directive 2011/83/EU); any material discrepancies may affect your statutory rights.

2.3 We reserve the right to:

  • Update or modify product information, including descriptions, specifications, and ingredients, at any time;

  • Adjust prices and modify promotions, discounts, or special offers without prior notice, provided that price changes do not affect orders already placed and confirmed;

  • Discontinue any product at any time;

  • Correct any errors, inaccuracies, or omissions in product information, pricing, or availability, even after an order has been placed (in which case we will notify you and offer you the option to reconfirm or cancel your order).

2.4 All prices listed on the Site are shown in the currency selected by you (GBP, EUR, USD, or otherwise) and are inclusive of applicable taxes and duties unless otherwise stated. For EU customers, prices shown include VAT at the applicable rate for your jurisdiction unless you have provided a valid VAT registration number for reverse‑charge purposes. For UK customers, prices shown include VAT at the applicable UK rate for consumer purchases unless you are a VAT‑registered business customer purchasing for business purposes. For US customers, prices are shown exclusive of any state or local sales taxes, which may be added at checkout based on your shipping address.

2.5 Weights, measurements, capacities, and other quantitative product descriptions are approximate and provided for informational purposes.

3. Digital Content and Website Content

3.1 The Site may contain digital content, including but not limited to text, images, logos, product descriptions, blog posts, marketing materials, software, and other digital assets (”Digital Content“). All Digital Content is owned by or licensed to Neorbis & Co. and is protected by copyright, trademark, and other intellectual property laws.

3.2 For UK customers: Under the Consumer Rights Act 2015, any Digital Content supplied by us (including website content that is provided in connection with a contract for a price paid by you) must be of satisfactory quality, fit for a particular purpose, and as described. If Digital Content does not meet these requirements, you may have the right to repair or replacement, or a price reduction in certain circumstances. This does not affect your statutory rights under the Consumer Rights Act 2015 concerning goods, digital content, and services. We are committed to ensuring that all Digital Content we supply (including any software, digital files, or downloadable materials made available to you as part of your purchase or for free) meets these statutory quality standards. For the avoidance of doubt, this section applies where we supply Digital Content to you for a price paid by you, or where Digital Content is supplied free with goods or services for which you pay a price and is not generally available to consumers unless they have paid a price for it. We do not supply Digital Content to a consumer for the purposes of Part 1, Chapter 3 of the Consumer Rights Act 2015 merely because we supply a service by which Digital Content reaches you (such as website hosting or email delivery services).

3.3 For German/EU customers: Under the German Civil Code (BGB) §§ 327 et seq., as implemented following Directive (EU) 2019/770 (Digital Content Directive), any Digital Content we supply to you in connection with a contract (whether for a price paid or supplied in exchange for personal data provided by you, where such personal data is not exclusively used for contract performance as permitted by law) must conform to the contract. ”Conformity of digital content“ means, among other things, that the digital content corresponds to the description, is fit for the purposes for which digital content of the same kind is normally used, exhibits the quantity and quality which are normal for digital content of the same kind, and is up‑to‑date, complete, accurate, and free from defects as agreed. If digital content is not in conformity with the contract, you may have statutory rights including repair, replacement, price reduction, and termination, all without prejudice to your rights under these Terms. This section applies regardless of any warranty offered voluntarily by us.

3.4 For customers in other jurisdictions, we warrant that any Digital Content supplied to you will materially conform to its description as set forth on the Site. Your exclusive remedy for non‑conformance of Digital Content shall be correction or replacement of the non‑conforming Digital Content, or, at our option, a refund of any price paid for such Digital Content, subject to applicable consumer protection laws in your jurisdiction.

3.5 We may update or modify Digital Content on the Site from time to time. We are not liable to you for any loss or damage arising from your reliance on any Digital Content on the Site, except where such loss or damage is caused by our gross negligence or willful misconduct, or where such liability cannot be limited or excluded under applicable consumer protection laws in your jurisdiction of residence (including, for German customers, under the German Product Liability Act). For the avoidance of doubt, nothing in this section affects your statutory rights as a consumer under the laws of your country of residence, which cannot be excluded by contract.

3.6 You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any Digital Content from the Site, except as necessary for your own personal, non‑commercial use in accessing the Site and viewing product information. Any unauthorized use of Digital Content may violate copyright, trademark, and other laws.

4. Orders and Payment

4.1 By placing an order through the Site, you are making an offer to purchase the products in your shopping cart. Order Acknowledgment vs. Acceptance: Your receipt of an order confirmation email or other acknowledgment does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason (including product unavailability, pricing errors, or suspected fraud) before we have shipped the product and confirmed shipment to you. A contract for the sale of goods is formed between you and us only when we dispatch the product to you and send you a shipping confirmation email. The dispatch confirmation email constitutes our acceptance of your offer.

4.2 You confirm that all information you provide in connection with your order (including your name, billing address, shipping address, email address, phone number, and payment details) is true, accurate, current, and complete. You are responsible for maintaining the accuracy of such information and for updating it as necessary.

4.3 All payments must be completed before we process, pack, or ship your order. We accept payment methods as displayed on the Site at the time of checkout. For recurring payment arrangements (including subscription products, if offered), we comply with applicable laws governing negative option marketing and automatic renewal, as further detailed in Section 4.8 below.

4.4 Payment processing is handled by our third‑party payment processors. You agree to comply with the terms and conditions of such payment processors.

4.5 For customers in Germany and the EU, you have the right to withdraw from this contract within 14 days without giving any reason, as fully set out in our [Return & Refund Policy]. The withdrawal period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) take physical possession of the goods. To exercise this right, you must inform us of your decision before the 14‑day period expires. The withdrawal right does not apply to sealed goods (including perfume) that have been unsealed after delivery, for hygiene protection reasons. We will provide the mandatory withdrawal instructions in accordance with § 355 BGB and Art. 246a EGBGB. As required by the German Federal Court of Justice (BGH) ruling of January 7, 2026 (Ref. VIII ZR 62/25), our withdrawal instructions will inform abstractly about the existence of the right of withdrawal in accordance with the statutory requirements—specifically, that the right applies if the contract is concluded by a consumer and exclusively using distance communication means. We are not required to determine or confirm whether the specific buyer is actually a consumer. If we fail to provide proper withdrawal instructions, the withdrawal period may be extended by up to 12 months under § 356 para. 3 BGB. We also provide a mandatory ”withdrawal button“ in accordance with Article 11a of Directive (EU) 2023/2673, effective June 19, 2026, to enable you to withdraw from your online contract with the same ease as contract conclusion.

4.6 For customers in the United Kingdom, you have the right to cancel this contract within 14 days without giving any reason, as fully set out in our [Return & Refund Policy]. The cancellation period expires 14 days after the day on which you (or a third party indicated by you, other than the carrier) take physical possession of the goods. The cancellation right does not apply to sealed goods (including perfume) that have been unsealed after delivery, for hygiene protection reasons. Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, your cancellation right does not affect your statutory rights regarding faulty or misdescribed goods.

4.7 For customers in the United States, we offer a voluntary 14‑day return policy for unopened products, as set out in our [Return & Refund Policy]. There is no federal statutory withdrawal right in the US; our return policy terms govern returns of unopened products.

4.8 If we at any time offer subscription services, automatic renewal plans, free‑to‑pay conversions, prenotification plans, continuity programs, or any other ”negative option“ marketing arrangement (i.e., where your silence or failure to act may be treated as acceptance to be charged), we will comply with all applicable laws, including but not limited to the FTC‘s Negative Option Rule (16 CFR Part 425), as may be amended or supplemented from time to time, and relevant state laws. For such arrangements, we will ensure: (a) material terms are clearly and conspicuously disclosed before enrollment; (b) we obtain your express informed consent separately from other parts of your transaction; (c) we provide simple and effective cancellation mechanisms that are at least as easy to use as the enrollment method; (d) we send timely reminders and confirmations as required by law; and (e) we do not impose any barriers that could be viewed as limiting your ability to cancel. Specifically, consistent with the FTC‘s March 11, 2026 Advance Notice of Proposed Rulemaking (ANPRM) on negative options, we adhere to the principle that cancellation must be straightforward, reliable, and at least as accessible as enrollment. These provisions are intended to avoid practices that prevent consumers from understanding key terms, lead to enrollment without express informed consent, or deter cancellation. For subscription services, we will also comply with the UK Digital Markets, Competition and Consumers Act (DMCCA) subscription contracts regime (in effect from 2026/2027), ensuring your right to a cooling‑off period, clear refund rules, and simple exit procedures. For our current product offerings, we do not offer subscription or negative option services, but if we introduce them in the future, these compliance measures will apply from the date of introduction. In the event that any such arrangement is deemed non‑compliant by regulatory authorities, our liability shall be limited to the amounts you have paid for the relevant service, subject to your statutory rights under applicable consumer protection laws in your jurisdiction of residence.

5. Intellectual Property

5.1 All content on this Site, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, software, and the compilation thereof (”Content“), is the property of Neorbis & Co. or its content suppliers and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

5.2 ”Neorbis & Co.“ and our logos, product names, slogans, designs, and other marks displayed on the Site are our trademarks or registered trademarks, unless otherwise indicated. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of our trademarks in any way without our prior written permission.

5.3 You are granted a limited, non‑exclusive, non‑transferable, revocable license to access and use the Site and the Content for your personal, non‑commercial use, subject to these Terms. This license does not include any right to:

  • Modify, download (other than page caching), or copy any Content;

  • Use any data mining, robots, or similar data gathering or extraction methods;

  • Use the Content for any commercial purpose or for any purpose other than those expressly permitted by these Terms;

  • Remove any copyright, trademark, or other proprietary notices from any Content.

5.4 Unauthorized copying, reproduction, distribution, modification, public display, or other use of any Content is strictly prohibited and may constitute infringement of our intellectual property rights, giving rise to civil and/or criminal liability.

5.5 For UK and German/EU customers: Nothing in these Terms restricts your statutory rights to use copyrighted material for purposes such as quotation, criticism, review, or news reporting, within the limits of applicable copyright exceptions (including fair dealing in the UK and the statutory limitations and exceptions under German UrhG, including for private copying, quotations, and educational use). We have no intention of limiting rights granted to you under mandatory copyright law in your jurisdiction.

5.6 For US customers: Nothing in these Terms restricts your statutory rights under the fair use doctrine (17 U.S.C. § 107) and other limitations on exclusive rights under US copyright law.

6. Prohibited Use

6.1 You may not use this Site for any illegal, harmful, fraudulent, deceptive, abusive, harassing, defamatory, obscene, threatening, or otherwise inappropriate activity. Prohibited uses include, but are not limited to:

  • Violating any applicable local, state, national, or international law, regulation, or ordinance;

  • Infringing upon or violating our intellectual property rights or the intellectual property rights of others;

  • Submitting false, inaccurate, or misleading information, including fraudulent order information, impersonation of another person or entity, or misrepresentation of affiliation with any person or entity;

  • Attempting to interfere with, disrupt, or damage the Site or our servers or networks, including through the use of viruses, malware, denial‑of‑service attacks, or other harmful code or activities;

  • Collecting or harvesting any personally identifiable information from the Site, including account names, email addresses, or payment information, through automated or manual means, except as necessary for your own personal use of the Site;

  • Engaging in any activity that could impose an unreasonable or disproportionately large load on our infrastructure;

  • Using any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission;

  • Reselling any products purchased from us without our prior written consent, as provided in Section 1.2.

6.2 We reserve the right to investigate any violation of these Terms and to take appropriate legal action, including but not limited to suspending or terminating your access to the Site, reporting any violation to law enforcement authorities, and pursuing civil or criminal remedies. We also reserve the right to take any other remedial action we deem necessary to protect our business, our customers, and the public.

6.3 You agree to indemnify, defend, and hold harmless Neorbis & Co. and its officers, directors, employees, agents, suppliers, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from your violation of these Terms or your use of the Site, to the fullest extent permitted by applicable law. This indemnification obligation does not apply where the claim arises from our gross negligence or willful misconduct, nor does it affect your statutory rights as a consumer under the laws of your country of residence. For German customers, our liability for damages is governed by Section 8, and the indemnification obligation in this Section 6.3 shall not apply to simple negligence, but only to breaches of material contractual obligations (cardinal obligations) and for damages arising from injury to life, limb, or health. For UK customers, this indemnity does not exclude or limit our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law. For US customers, this indemnity will be interpreted under applicable state law and does not limit your rights under consumer protection statutes.

7. Third‑Party Links and Services

7.1 The Site may contain links to third‑party websites, applications, or services (”Third‑Party Links“) that are not owned or controlled by us. Such Third‑Party Links are provided solely for your convenience and information. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third‑party websites or services.

7.2 By using the Site, you acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods, or services available on or through any such third‑party websites or services. Your use of Third‑Party Links is at your own risk and subject to the terms and conditions of those third parties.

7.3 The inclusion of any Third‑Party Link does not imply endorsement by us of the linked site or any association with its operators.

7.4 If you decide to access any of the third‑party websites linked to the Site, you do so entirely at your own risk, subject to the terms and conditions of use for such websites. We encourage you to be aware when you leave the Site and to read the terms of service and privacy policies of any third‑party website or service that you visit.

7.5 For German customers: Nothing in this section limits our liability under the German Product Liability Act (Produkthaftungsgesetz), for intentional or grossly negligent conduct, or for injury to life, body, or health, as further detailed in Section 8. This clause does not exclude our statutory liability for our own content (as distinct from third‑party content) under the German Telemedia Act (DDG) or for content that we have caused to be transmitted or made accessible.

7.6 For UK customers: Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. For any breach of your statutory rights (including under the Consumer Rights Act 2015), your rights remain unaffected by these Terms.

8. Limitation of Liability

8.1 To the fullest extent permitted by applicable law, Neorbis & Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses) arising out of or in connection with your use of the Site or the purchase or use of any products, whether based on warranty, contract, tort (including negligence), product liability, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

8.2 Our total cumulative liability to you for all claims arising out of or relating to these Terms, your use of the Site, or the purchase or use of any products shall not exceed the total amount you have paid to us for the specific product(s) giving rise to the claim, or, if the claim does not involve a product purchase, the amount of fifty US dollars (US $50.00) or the equivalent in your local currency, whichever is less.

8.3 Nothing in these Terms limits or excludes our liability:

  • For death or personal injury caused by our negligence;

  • For fraud or fraudulent misrepresentation;

  • For any breach of your statutory rights as a consumer under the laws of your country of residence, including but not limited to the Consumer Rights Act 2015 (UK), the Consumer Rights Directive (EU) as implemented in your member state, the German Civil Code (BGB) consumer protection provisions, and applicable US state consumer protection laws;

  • Under any applicable product liability laws that cannot be limited or excluded by contract;

  • For any other liability that cannot be limited or excluded by applicable law.

8.4 For German customers in particular (important): The above limitations of liability in Sections 8.1 and 8.2 are subject to the following specific provisions under German law:

  • Unlimited liability: We are fully liable without limitation for damages arising from injury to life, body, or health caused by our negligence or willful misconduct, under the German Product Liability Act (Produkthaftungsgesetz), or for any damages caused by our willful misconduct or gross negligence.

  • Breach of material contractual obligations (cardinal obligations): For breaches of material contractual obligations—those duties whose fulfillment is essential to the proper execution of the contract and on which you regularly rely and may rely—our liability shall be limited to the amount of foreseeable and typical damages for such contracts, unless caused by willful misconduct or gross negligence (in which case unlimited liability applies). Material contractual obligations include, for example, our duty to deliver products conforming to the contract and your duty to pay the purchase price.

  • Slight negligence: For breaches of non‑material obligations caused by slight (ordinary) negligence, we shall not be liable, except where such breach results in injury to life, body, or health (where unlimited liability applies as set forth above).

  • Damages excluded: We shall not be liable for any damages that do not arise from our breach of a material contractual obligation or that were not foreseeable and typical for the type of contract at the time of contract conclusion.

  • Statutory limitation periods: All claims for damages against us shall become time‑barred in accordance with the statutory limitation periods set forth in the German Civil Code (BGB). For ordinary claims for damages resulting from defective goods, the standard limitation period is two years from delivery (or from the statutory commencement of the limitation period) unless a longer period applies under special provisions (such as under the BauGB for construction defects or longer periods for willful misconduct). Any longer statutory limitation periods (e.g., for willful misconduct, personal injury claims, or under the Product Liability Act) remain unaffected.

8.5 For UK customers in particular: Our liability for breach of the terms implied by the Consumer Rights Act 2015 (including that goods must be of satisfactory quality, fit for purpose, and as described, and that digital content and services must be supplied with reasonable care and skill) cannot be limited or excluded. This includes your rights to repair or replacement, price reduction, and/or damages as provided under the Act. The limitations in Section 8.1 and 8.2 do not apply to claims for breach of contract that are not excluded by law, but our total liability for any breach of contract (other than those excluded by law) remains subject to the cap in Section 8.2, provided that such cap is reasonable and does not deprive you of an effective remedy. For the avoidance of doubt, any clause that purports to exclude our liability for death or personal injury caused by our negligence is void under the Unfair Contract Terms Act 1977, and this section does not attempt to do so.

8.6 For US customers in particular: Some US states do not allow the exclusion or limitation of incidental or consequential damages, or the limitation of liability for personal injury or death, so the above limitations or exclusions may not apply to you. In such states, our liability is limited to the maximum extent permitted by law. Your statutory rights under applicable US state consumer protection laws (including, where applicable, state unfair and deceptive acts and practices (UDAP) statutes) remain unaffected by these Terms. For California residents, nothing in these Terms waives your rights under the California Consumer Privacy Act (CCPA) as amended effective January 1, 2026, or other California consumer protection laws, and any waiver of such rights is void as against public policy.

8.7 The limitations and exclusions of liability set forth in this Section 8 are fundamental elements of the basis of the bargain between you and us. You acknowledge that the pricing of our products and the availability of the Site reflect this allocation of risk.

8.8 No claim may be brought against us more than two (2) years after the cause of action accrues, except where a longer period is required by applicable law. For German customers, the statutory limitation periods under the BGB apply as set forth in Section 8.4. For UK customers, the limitation period for breach of contract claims is six years from the date the cause of action accrued (or twelve years for claims under a deed), except as otherwise provided by law. For US customers, the applicable statute of limitations in your state shall apply, but in no event may any claim be brought more than four (4) years after the cause of action accrues unless a longer period is required by mandatory law.

9. User Accounts

9.1 To place an order, you may be required to create a user account or provide certain personal information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

9.2 We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, without notice or liability, if we believe that you have violated these Terms or applicable law.

9.3 You must be at least 18 years of age (or the age of majority in your jurisdiction of residence) to create an account or place an order. If we discover that an account has been created by a person under the age of 18, we may terminate the account without notice and delete any associated data in accordance with our Privacy Policy.

9.4 For German customers: You have the right to delete your user account at any time. Upon deletion, we will delete your personal data in accordance with our Privacy Policy and applicable data retention laws. For further details on your data protection rights, please refer to our [Privacy Policy], which complies with the GDPR and the German Federal Data Protection Act (BDSG). We are required to provide you with clear information about data processing at the time of account creation.

9.5 For UK customers: Under the UK GDPR and the Data Protection Act 2018, you have the right to access, rectify, erase, restrict processing of, and port your personal data, as well as the right to object to processing. For detailed information on how we handle your personal data and how to exercise these rights, please see our [Privacy Policy].

9.6 For US customers, particularly California residents: Under the California Consumer Privacy Act (CCPA), as amended effective January 1, 2026, you have the right to: (a) know what personal information we collect, use, disclose, and sell/share about you; (b) delete your personal information, subject to exceptions; (c) correct inaccurate personal information we hold about you; (d) opt out of the sale or sharing of your personal information for cross‑context behavioral advertising; and (e) limit the use of your sensitive personal information to certain permitted purposes. We do not discriminate against you for exercising any of your privacy rights. For detailed information on how we handle your personal data and how to exercise your rights, including how to submit a verifiable consumer request and how to use our “Your Privacy Choices” link (which consolidates both the “Do Not Sell or Share My Personal Information” and “Limit the Use of My Sensitive Personal Information” opt‑out mechanisms), please see our [Privacy Policy]. We also respond to Global Privacy Control (GPC) signals from your browser as valid opt‑out of sale or sharing requests, as required by the CPRA regulations that took effect on January 1, 2026.

10. Age Verification and Compliance

10.1 By placing an order on our Site, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence). We reserve the right to request proof of age at any time.

10.2 For German customers: In accordance with German youth protection laws (Jugendschutzgesetz—JuSchG), we implement appropriate technical measures to ensure that minors do not purchase age‑restricted products. Since our fragrance products are not subject to age‑restricted sale under German law (as they do not fall under the categories of alcohol, tobacco, or other regulated substances subject to JuSchG age restrictions), standard age verification measures apply. However, we reserve the right to implement additional age verification where required by law for any product category that may become subject to age restrictions. We also comply with the German Telemedia Act (DDG / former TMG) regarding the provision of telemedia services to minors.

10.3 For UK customers: We comply with the UK age verification requirements under the Digital Economy Act 2017 and other applicable legislation. You may be asked to verify your age at checkout.

10.4 For US customers: We comply with applicable US state laws regarding age‑restricted products. You may be asked to verify your age at checkout, and we reserve the right to cancel any order if we are unable to verify your age to our satisfaction.

10.5 We do not knowingly sell products to persons under the age of 18. If we become aware that a person under the age of 18 has placed an order, we reserve the right to cancel the order and issue a refund to the original payment method, less any reasonable processing fees where permitted by applicable law. By using the Site, you agree to provide accurate age information when requested.

11. Customer Support and Complaints

11.1 If you have any questions, concerns, or complaints regarding these Terms, your order, our products, or the Site, please contact us at [your email address] . We will respond to your inquiry within a reasonable time, generally within 24 hours on business days.

11.2 For UK customers: If you are not satisfied with our response to your complaint, you may have the right to refer the dispute to an alternative dispute resolution (ADR) body. Under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, we are required to inform you that we do not currently participate in any ADR scheme, but you may bring a claim in the courts of England and Wales, or in your local county court, as applicable. You may also use the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/, which remains accessible for UK consumers in relation to disputes with EU‑based traders, though note that we are not an EU‑based trader. Nothing in this section prevents you from seeking any other remedies available to you under applicable law. For unresolved disputes, you may bring a claim in the courts of England and Wales, or in your local county court if you are a consumer and the dispute is within the jurisdictional limits of that court.

11.3 For German customers: If you are not satisfied with our response to your complaint, you may have the right to refer the dispute to a consumer arbitration board (Verbraucherschlichtungsstelle). Under the German Consumer Dispute Resolution Act (VSBG), we are required to inform you that we are not obliged to participate in dispute resolution proceedings before a consumer arbitration board; however, we will consider any such request on a case‑by‑case basis. You may also bring a claim in the courts of Germany at your place of residence (or our place of business, as applicable), subject to the jurisdictional limits under the German Code of Civil Procedure (ZPO). We provide our complete contact information on our Impressum page as required by § 5 DDG, enabling you to contact us directly for any complaint.

11.4 For US customers: If you are not satisfied with our response to your complaint, you may file a complaint with the Federal Trade Commission (FTC) at https://reportfraud.ftc.gov/, or with your state Attorney General’s office. Nothing in this section prevents you from seeking any other remedies available to you under applicable law, including bringing a claim in the courts of your state or the federal courts of the United States, subject to jurisdictional and venue requirements. For California residents, you also have the right to contact the California Privacy Protection Agency (CPPA) regarding privacy‑related complaints.

11.5 We are committed to resolving all complaints promptly, fairly, and in accordance with applicable consumer protection laws.

12. Policy Updates

12.1 We reserve the right to update, modify, or replace these Terms at any time without prior notice, subject to applicable legal requirements. When we make changes, the ”Last updated“ date at the top of these Terms will be revised. For material changes to these Terms, we will notify you by posting a prominent notice on the Site, or where required by applicable law, by sending you an email notification to the email address associated with your account.

12.2 For UK and German/EU customers: Where changes to these Terms affect your statutory rights (including your right of withdrawal under the Consumer Rights Act 2015 or § 355 BGB, your rights regarding digital content under the Digital Content Directive as transposed into national law, or your rights under the Unfair Terms in Consumer Contracts Regulations), we will obtain your explicit consent before such changes take effect, as required by applicable consumer protection laws. For non‑material changes that do not affect your statutory rights, continued use of the Site after the changes constitutes your acceptance of the updated Terms.

12.3 For US customers: Your continued use of the Site after any changes to these Terms constitutes your acceptance of the revised Terms. For material changes affecting your rights (including dispute resolution provisions, limitation of liability, or your statutory rights under state consumer protection laws), we will provide prominent notice on the Site at least 30 days before the changes take effect, or as otherwise required by applicable state law. For California residents, changes that affect your rights under the CCPA require 45 days advance notice.

12.4 It is your responsibility to review these Terms periodically for changes. The current version of these Terms will always be available on the Site. If you do not agree to any changes to these Terms, you must stop using the Site and, if you have an account, you may close it in accordance with Section 9. However, any changes to these Terms will not apply to orders already placed and confirmed before the effective date of such changes, unless required by applicable law or unless the changes are beneficial to you.

13. Governing Law and Dispute Resolution

13.1 These Terms and any dispute or claim arising out of or in connection with them (including non‑contractual disputes or claims) shall be governed by and construed in accordance with the laws as set forth below, depending on your location.

13.2 For customers in the European Union (including Germany): If you are a consumer habitually resident in a member state of the European Union (including Germany), these Terms are governed by the laws of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), and excluding any conflict of laws principles that would result in the application of another law. However, if mandatory consumer protection provisions of the country in which you habitually reside provide you with a higher level of protection, such provisions shall prevail. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Germany, provided that, as a consumer, you may also bring proceedings in the courts of the EU member state in which you are domiciled. For German customers, the exclusive jurisdiction of the courts of Germany applies, subject to § 29 ZPO (special jurisdiction) and § 38 ZPO (prorogation of jurisdiction), but you always retain the right to bring proceedings before the court at your place of residence in accordance with § 29a ZPO (consumer jurisdiction provisions). We hereby submit to the jurisdiction of the courts of Germany for the purpose of any action brought by us against you, without prejudice to your right to bring an action in your local court. For the avoidance of doubt, the EU Regulation No 1215/2012 (Brussels I Recast) applies to determine jurisdiction in cross‑border disputes within the EU.

13.3 For customers in the United Kingdom: If you are a consumer habitually resident in the United Kingdom, these Terms are governed by the laws of England and Wales, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). However, if mandatory consumer protection provisions of England, Scotland, Wales, or Northern Ireland (as applicable) provide you with a higher level of protection, such provisions shall prevail. Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales, provided that, as a consumer, you may also bring proceedings in the courts of the country (England, Wales, Scotland, or Northern Ireland) in which you are domiciled. Nothing in this section prevents you from bringing a claim in your local court under the Civil Jurisdiction and Judgments Act 1982 and the Civil Procedure Rules. For the avoidance of doubt, the retained EU law version of the Brussels I Regulation (recast) (which continues to apply to the UK in modified form under the Withdrawal Agreement) may determine jurisdiction for certain cross‑border disputes involving UK consumers. The UK Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024 all apply to these Terms and cannot be excluded by any governing law provision.

13.4 For customers in the United States: If you are a consumer residing in the United States, these Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The Uniform Commercial Code (UCC) as adopted in Delaware governs contracts for the sale of goods, subject to the consumer protection laws of your state of residence. However, if mandatory consumer protection laws of your state of residence provide you with a higher level of protection, such laws shall prevail. Any dispute arising from these Terms that is not subject to mandatory arbitration or small claims court shall be subject to the exclusive jurisdiction of the state or federal courts located in and for the State of Delaware. You agree to waive any objection to such venue based on forum non conveniens or any other ground. Notwithstanding the foregoing, as a consumer, you may also bring a claim in the courts of your state of residence for disputes that do not exceed the jurisdictional limits of small claims court or for disputes that fall within the mandatory jurisdictional protections of your state‘s consumer protection laws. Nothing in this section is intended to limit your right to bring an action in your local small claims court for disputes within that court’s jurisdictional limits. In the event of any legal proceeding, the prevailing party may be entitled to recover its reasonable attorneys‘ fees and costs, except where prohibited by applicable consumer protection laws.

13.5 Class action waiver (US customers only): To the fullest extent permitted by applicable law, you agree that any dispute arising out of or relating to these Terms or your use of the Site shall be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The parties expressly waive any right to bring or participate in any class action or class arbitration. If for any reason this class action waiver is deemed unenforceable, then the entirety of the arbitration clause (if any) shall be null and void, and the dispute shall proceed in court in accordance with Section 13.4.

13.6 Small claims exception: Notwithstanding the governing law and dispute resolution provisions above, either party may bring an individual action in small claims court (or similar court of limited jurisdiction) for disputes within that court’s jurisdiction, provided that the action remains in small claims court and is not removed or appealed to a court of general jurisdiction.

13.7 Nothing in this Section 13 restricts your right to bring proceedings against us in the courts of your country of residence if such right is granted to you by mandatory consumer protection laws or regulations applicable in your jurisdiction (including, for UK customers, the right under the Civil Jurisdiction and Judgments Act 1982; for German customers, the right under § 29a ZPO to bring proceedings before the court at your place of residence; for US customers, the right to bring an action in your local court for disputes arising from consumer transactions as provided by state law).

14. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, consistent with the intent of the original provision, or if such modification is not possible, the provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions. If any provision is found to be invalid, illegal, or unenforceable under the laws of one jurisdiction but not another, this finding shall not affect the validity or enforceability of that provision in jurisdictions where it is valid.

For German customers, the general savings clause under § 139 BGB applies, meaning that the invalidity of one provision does not, by default, render the entire contract invalid unless it can be presumed that the contract would not have been concluded without the invalid provision (which we do not presume). For UK customers, the invalidity clause will be interpreted under the principles of severance applicable under English contract law, and any invalid term shall be severed if it is not of the essence of the contract. For US customers, the severability doctrine under Delaware law (and the applicable UCC § 2‑302 regarding unconscionable contract clauses) applies, and the invalid provision shall be modified or severed to the extent necessary to make the remainder of these Terms enforceable and not contrary to public policy.

15. Entire Agreement

15.1 These Terms, together with our [Privacy Policy] and [Return & Refund Policy], constitute the entire agreement between you and Neorbis & Co. regarding your use of the Site and your purchase of products, and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral, with respect to such subject matter.

15.2 Any waiver by us of any breach of these Terms shall not be deemed a waiver of any subsequent breach. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

15.3 The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

15.4 For UK and German/EU customers, nothing in these Terms limits your statutory rights, including the right to withdraw from a distance contract, the right to reject faulty goods, the right to repair or replacement of non‑conforming goods or digital content, and the right to a price reduction or damages. Any term that would deprive you of such statutory rights is void and unenforceable as against public policy. These Terms are intended to be read and interpreted in a manner consistent with consumer protection laws applicable in your jurisdiction of residence. If there is any conflict between any provision of these Terms and any mandatory consumer protection provision in your country of residence, the consumer protection provision shall prevail to the extent of the conflict.

16. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, the Site, or any other matter, please contact us at:



Method Details
Email: service@neorbis.net
Response Time: Within 24 hours on business days

For customers in Germany seeking to correspond in German, we will provide a response in German upon request.

For customers in the UK, you may also contact the Citizens Advice consumer service for independent guidance on your consumer rights.

For customers in the US, you may contact the Federal Trade Commission (FTC) or your state Attorney General’s office with any complaints or concerns regarding consumer protection matters.

For all legal correspondence, please identify the nature of your inquiry clearly in the subject line of your email.