Privacy Policy
Last updated: September 4, 2026
Sky Path International Limited (trading as NEORBIS) respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit https://shop.neorbis.net/, place an order, contact us or interact with our store.
Business information
Company name: Sky Path International Limited
Trading as: NEORBIS
Registered address: Unit 23B1, Area F, 11/F, Mai Tak Industrial Building, 221 Wai Yip Street, Kwun Tong, Hong Kong
Email: service@neorbis.net
Information we collect
We may collect information you provide directly, including your name, email address, phone number, billing and shipping address, order details, customer support messages and return requests.
We may also collect technical information such as device type, browser type, IP address, approximate location, pages viewed, referral source and interactions with our website.
How we use information
We use personal information to process orders, arrange delivery, provide customer support, manage returns and refunds, prevent fraud, improve our website, comply with legal obligations and send marketing communications where permitted by law.
Sharing information
We share information only where needed to operate our store, including with Shopify, payment providers, fulfilment partners, delivery carriers, analytics providers, marketing tools, professional advisers and authorities where required by law.
International transfers
Because our store and service providers may operate internationally, your information may be processed outside your country of residence. We take reasonable steps to protect personal information in accordance with applicable laws.
Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax, fraud prevention and legal compliance.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also unsubscribe from marketing emails using the unsubscribe link in the email.
To make a privacy request, contact us at service@neorbis.net with the subject line "Privacy Request". Please include enough information for us to identify your request.
Cookies
We use cookies and similar technologies to run the website, remember preferences, analyze traffic and support marketing where permitted. You can manage cookie settings in your browser and through any consent tools available on the website.
Security
We use reasonable technical and organizational measures to protect personal information. No online service can be guaranteed to be completely secure, so please contact us if you believe your information has been affected by a security issue.
Updates
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.